Here are the answers to the questions you frequently asked. Can't find what you're looking for? Please don't hesitate to contact our customer service, just send it to service@gardenwed.com. Our customer service will reply to you within 24 business hours.,
To place the order for multiple items you will have to follow the procedures as below. 1. Log in on our website; 2. Choose the color, size and add the item into the cart; 3. Press the button “continue shopping” and the add other items into cart; 4. Check out and pay for the dress. Our website will guide you with your order.
At the moment, we only accept orders on line. You may complete the payment online with your PayPal account and your rights will be safeguarded by PayPal. You can also pay for your order with your credit card, namely, Visa, MasterCard, Discovery and American Express.
Sometimes our favourite items sell out in the blink of an eye! When an item is sold out it is, unfortunately, impossible to know whether or not we will receive it again. So please contact us, we will help you.
If you want to change the size or color within 48 hours after payment, please kindly contact us. We will cancel your order and issue a full refund to you. You may need to place a new order with us.
If you want to cancel your order - whatever the reason - please contact us as soon as possible by email at service@gardenwed.com. If the order hasn’t already been prepared we can easily cancel your order.
Please confirm your size refer to our measuring pictures and measurement chart. If the measuring pictures can’t help you, you can go to the local tailor and measure your size. Here is our measurement guide:https://www.gardenwed.com/pages/measure-guide
The best way to figure out which size will fit you best is to match your measurements to our size charthttps://www.gardenwed.com/pages/measure-guide, which is also included on every dress's order page. Keep in mind that the waist measurement is often the most important, since most of our dresses are form-fitting and have little stretch (unless directed otherwise). If you have the slightest doubt, please do not hesitate to contact us via online chat or email :)
Hand wash cold hang dry. Machine washable. No wring or twist. Low iron if necessary.
We currently accept payment via Paypal and Credit/Debit Card.
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We ship all dresses to all over the world. Click here to check the details.
Based on the product you ordered, we will check the stock of warehouses. We have warehouses in the US and other regions. We will choose the most suitable shippment to make sure you can receive it ASAP.
Currently it takes 3-7 days. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-5 days for the shipment. The standard shipping takes 5-8 days. The sooner you place an order, the sooner we start preparing your dress. Thank you.
Yes,sure.We can supply rush order service,it will need rush order fees,if you want to know more,pls contact with our service.
Gardenwed promises to issue a full refund for any damaged, defective, mis-shipped or unsatisfied dresses. Pictures to prove the quality problems are required. Customers need to contact Gardenwed Customer Service to initiate the return process within 48 hours upon receiving your items. More information,click herehttps://www.gardenwed.com/pages/return-policy
Cardenwed will do its best to ensure that all the packages are delivered to the customer's address on time. After shipping, we will have someone to track the status of the package and assist the carrier to deliver the package. And we will inform you of the order tracking number by email, so that you can also track your package on website. If you cannot receive the package in person on the day of delivery, please contact your local carrier to change the delivery date or delivery method. In general, we require you to sign the package by yourself. If the package appears to have been signed on website but you did not receive the package, Please contact us immediately and your local carrier. We will ask the carrier to resolve the issue. Please feel free to contact us if you have any questions before you confirm receipt of the package, and we will help you. If you have received your package successfully, please reply to the email we sent you with the order tracking number.Request that you must do this to help us change the order status.
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