FAQ

We are here to help. Your satisfaction is our goal.

E-mail Us: service@gardenwed.com

For any questions regarding our products or services, please contact us via email. We aim to reply within 24 hours.

Domestic and International Shipping
We try to ship as quickly as possible. Orders usually go out within 3-10 business days of ordering if all the items are in stock, most times much quicker. If not, the tailoring time will be10-15 Business Days.

However, during peak times (new releases and holidays) you will need to allow a couple more days for processing.

Tracking & Delivery
PLEASE NOTE: once your package hits the post office, we CANNOT CONTROL where it goes, however we will give you a tracking number. We can ship to virtually any address in the world.

Restrictions
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We have warehouses in multiple locations to ensure efficient delivery. It will take several days to be delivered due to destinations.

Our Promise
We are committed to being your trusted partner by delivering the high quality products with lowest price, service and convenience you deserve.

If you are not fully satisfied with your purchase, we are here to help you with an Exchange, Return or Repair. If you received an item from us that you are not satisfied with, please contact Customer Service via email service@gardenwed.com

Returns Conditions
As long as the products don't have man-made damage, we can do the refund for you for any reason in 30 days after you receiving the products. But you need to pay express fee. Our policy lasts 30 days. If 30 days have gone by since you receiving the product, unfortunately we can’t offer you a refund or exchange.

Return for Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please feel free to contact us at service@gardenwed.com, we are glad to help.

How to Return
Please contact us by email to request a return address before returning.
Email: service@gardenwed.com

Non-Refundable Situations
We cannot refund if it occurs one of the following two situations:
1. Send products to the wrong address (including returning directly to the place of shipment without contacting us).
2. Choose the return method for cash on delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 business days.

Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

OVERVIEW
Throughout the site, the terms “we”, “us” and “our” refer to Gardenwed wholesale. Gardenwed wholesale offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice.

SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. We reserve the right to limit the quantities of any products or services that we offer.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

SECTION 8 - THIRD-PARTY LINKS
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions.

SECTION 12 - PROHIBITED USES
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international regulations; (d) to infringe upon our intellectual property rights.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. In no case shall Gardenwed be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Gardenwed and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

SECTION 17 - ENTIRE AGREEMENT
These Terms of Service constitutes the entire agreement and understanding between you and us and govern your use of the Service.

SECTION 18 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update, change or replace any part of these Terms of Service.

SECTION 19 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of UK.
Company Name: USEEMALL LTD
Company Address: Conyngham Road, Manchester, England (This is not a returning address)

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at service@gardenwed.com

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from us.

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We refer to this automatically-collected information as “Device Information”.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. Finally, we may also share your Personal Information to comply with applicable laws and regulations.

BEHAVIOURAL ADVERTISING
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, please contact us by e‑mail at service@gardenwed.com.