Return & Refund Policy
Our Promise We are committed to being your trusted partner by delivering high-quality products at the best value. If you are not fully satisfied with your purchase, we are here to help.
Our 15-Day Return Window
We want you to love your purchase! If you’re not completely satisfied, you have 15 days from the date you receive your item to request a return.
Holiday Return Window Extension: To accommodate seasonal occasions and holidays:
Thanksgiving Day: Orders between Nov 26, 2026, and Nov 27.2026
Christmas: Orders between Dec 25, 2026, and Dec 26, 2026
We provide an additional 7-day grace period. This means you have a total of 22 days from the date of delivery to contact us and initiate your return.
To ensure a smooth refund process, please make sure that:
- The item is in its original, pristine condition (unworn, unused, and unwashed).
- All original tags are still attached.
- The item is returned in its original packaging.
Please note: For quality and hygiene reasons, items showing signs of wear, alteration, or damage cannot be accepted for a refund.
Exchanges for Damaged Items
We take great pride in our quality control. However, if you receive an item that is defective or damaged, we sincerely apologize. We will gladly replace it for you immediately. Please reach out to us at service@gardenwed.com with a photo of the damage, and we’ll make it right.
How to Initiate a Return
To ensure your return is processed quickly and reaches the correct department, please follow these steps:
- Step 1: Contact us first to initiate the return process. Please do not send your package to the address listed on the original shipping label, as it may not be our dedicated return center.
- Step 2: Once authorized, please send your return to our official return service center.
- Return service center Address: Suite 180, 13777 Bee St, Farmers Branch, TX, USA Zip code: 75234 (This is not our registered company address)
A Few Friendly Reminders
To avoid any complications with your refund, please kindly note:
- Returns sent to an unauthorized address or without prior contact cannot be processed.
- We are unable to accept "Cash on Delivery" (COD) shipments.
Refund Process
Once your return arrives at our facility and is inspected, we will send you a friendly email notification. If your return is approved, your refund will be automatically credited to your original payment method within 14 business days.
Shipping Costs
- Return Shipping: We do not charge a restocking fee; however, as a small boutique, we kindly ask that you cover the shipping costs for returning your item.
- Original Shipping: Please note that original shipping costs are non-refundable.