Gardenwed promises to issue a full refund for any damaged, defective, mis-shipped or unsatisfied dresses. Pictures to prove the quality problems are required.
The item must be shipped back within 15 days including weekends after its delivery to you. Therefore, please contact our customer service to process the return issue soon.
Please make sure all items must be returned in original condition (unworn, unwashed, unaltered, and undamaged) with the original tags attached. We may fail to process the return of any items that do not adhere to this return policy.
It will take up to 3 business days for us to process your return and refund once the package arrives back to us (This can take several more days during our peak season). You will receive a refund soon after we check your return package. Please note your bank may take additional days to process the refund.
We unconditionally guarantee your complete satisfaction for all items. If you are not completely satisfied with your product at any time, we will happily make it right, including exchanges and returns.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.